These terms apply to trips organised by Terra & Road.

Who we are

Terra & Road, registered at Luanda, Angola.

What we sell

We sell package travel: transport, accommodation and other tourist services combined at a single price. We are responsible for the performance of every service in the programme, including those provided by third parties.

Booking and payment

A request made through the site is not a booking. It is a request for a proposal. The booking exists only when we send written confirmation and receive the deposit.

Deposit: [70]% on booking. Balance: up to [30] days before departure.

Prices are shown in euros. Amounts shown in other currencies are converted at the official exchange rate and are indicative.

What is included

Whatever is listed on each trip page under "What's included". Anything not listed is not included.

Changes and cancellation by you

You may cancel at any time. Cancellation charges are:

more than [60] days before departure: [loss of deposit];

between [60] and [30] days: [50]% of the total;

fewer than [30] days: [100]% of the total.

If unavoidable and extraordinary circumstances occur at the destination or point of departure and significantly affect the trip, you may cancel at no charge and receive a full refund.

Changes and cancellation by us

If we have to change the trip significantly, we will tell you and you may accept the change or cancel with a full refund.

Each route has a minimum number of participants. If it is not reached we cancel at least [21] days before departure and return everything you paid.

Refunds are made within [14] days.

Documents and insurance

You are responsible for holding a valid passport and any required visas and vaccinations. We will tell you the requirements but cannot obtain them for you unless agreed otherwise.

[State whether travel insurance is included and what it covers.]

Complaints

Report any failure during the trip, on the spot and immediately, so that we can put it right. Later complaints should be sent to [email]. We reply within [30] days.

Governing law

These terms are governed by Angolan law. If you are a consumer habitually resident in the European Union, you keep the protection given to you by the mandatory rules of your country of residence.

Last updated: 08/2026.